CANCELLATION POLICY

Cancellation Charges (for individual bookings)
• If cancelled 96 hours prior to the arrival date full refund will be processed. There will be 5% cancellations charges in case payment is done via Instamojo/Credit/Debit card.
• If cancelled within 48-72 hours prior to Check In date, then the amount would be kept as credit which can be utilized for future bookings until 6 months from the cancellation date.
• Cancellation within 24 hours before the check-in will attract one night retention.
• The mentioned amount can be adjusted against future booking as per the applicable tariff for the amended date.
• Credit/Debit card cancellations will be charged 5% extra.
For Special Celebration Dates (24th, 25th, 30th & 31st of December & Long weekends)
• 25% if cancelled within 48 – 72 Hrs in advance.
• 50% if cancelled within 24 – 48 Hrs in advance.
• 100% if cancelled less than 24 Hrs in advance or later.
• Credit/Debit card cancellations will be charged 5% extra.
In case of any cancellation the GST of 18% on the advance will have to be retained as it is to be paid by us to the authorities by the 5th of the next month.
Note:
Any postponement of the booking will be treated as a cancellation and will be governed by the Cancellation Policy.
• Refunds only through cheque for bookings made by cash/cheque/bank transfer.
• Online refunds for bookings made through the website usually take 7-10 working days.
• Credit/debit card/ Instamojo online refunds will only be made against credit/debit card bookings and usually take 15 working days.
• The original receipt must be presented for processing the refund.
• Credit/debit card/ Instamojo cancellations will be charged 5% extra.